Frequently Asked Questions
Everything you need to know about your Cou Cou essentials.
How do I find my perfect fit?
We recommend referring to our size guide located on each product page. Our intimates are designed to fit true to size, but if you prefer a more relaxed feel for lounging, we suggest sizing up.
What is your return policy?
Due to the hygienic nature of intimates, we only accept returns on unworn items in their original packaging with tags attached within 30 days of delivery. Please note that for safety reasons, opened underwear cannot be returned.
How should I care for my Cou Cou pieces?
To maintain the quality and longevity of our delicate fabrics, we recommend hand washing in cold water with a gentle detergent and laying flat to dry. Avoid tumble drying or bleaching.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a confirmation email with tracking information. Standard shipping usually takes 3-7 business days depending on your location.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout.
What materials do you use?
We are committed to comfort and sustainability. Most of our collection is crafted from high-quality GOTS certified organic cotton and pointelle fabrics to ensure breathability and softness against your skin.